Virtual Assistant
Missed calls route to your CallAid assistant—not silence. It prompts callers in your brand voice, records and transcribes the conversation, and drops everything into your dashboard so your team responds with full context.
Demo Virtual Assistant →
Thanks for calling. In a few words, what do you need?
Conversation design
Natural, concise prompts—so callers explain the job fast, without feeling like a chatbot interrogation. You set tone and boundaries; the assistant stays on-script for your trade or clinic.
Short questions, clear turn-taking, and polite closure—so callers stay engaged long enough to describe urgency, location, and what “done” looks like.
Greeting, business name, and service scope can mirror how you’d answer—so the handoff to your team feels continuous, not bolted on.
Speech becomes transcript + tags your dashboard can sort on—issue type, urgency, area, and callback window—without manual data entry.
Customer journey
Four steps from first ring to team alert—shown here as a live carousel so you can see how capture, AI, dashboard, and notifications connect without digging through docs.
Swipe to explore each step
Under the hood
Telephony, AI, and your dashboard are wired together so “we missed the call” stops meaning “we lost the detail.”
Smart routing
Missed and overflow calls hit CallAid's flow—your assistant picks up with the script you approve.
Speech → transcript
Audio and text land together so ops hears tone of urgency while the CRM gets structured fields.
SMS handoff
Customers get a written recap; your business keeps proof of what was said before anyone callbacks.
Built for compliance
Design with consent and data minimisation in mind—so you can stand behind how calls are handled.
FAQ
Quick answers about how calls, AI, and your dashboard work together.
You configure greeting, business name, and the kinds of jobs you take. The assistant follows that script—short prompts, natural pacing—so callers give you what you need without a long phone tree.
Whatever was captured—missed call, partial transcript, or summary—still lands in your lead inbox so you can follow up. Nothing useful is thrown away just because the call ended early.
Missed calls and assistant conversations sync to your dashboard in real time. Urgent jobs can trigger SMS or in-app alerts so the right person sees them without refreshing.
Yes. Speech is converted to text and stored with the lead, alongside structured fields your team can sort and filter on—so dispatch and sales always share the same story.
CallAid can send SMS follow-ups that reflect what was discussed, so callers have confidence you received their request—while your team keeps an auditable thread in the dashboard.
Still unsure? Contact us or start a free trial.
