Transport
AI receptionist for UK taxi, courier, and logistics
Drivers and despatch are often mid-job when the phone rings. CallAid captures pickup and drop-off areas, timing, and special requirements for taxi, courier, and logistics businesses — then leaves a clear callback or booking path.
Services in this industry
Transport
These are the signup sectors under this industry. They share the same voice tone and safety rules — not separate products.
- Taxi & Private Hire
- Courier & Delivery
- Logistics & Haulage
Familiar problems
The calls that arrive at the worst moment
Despatch already on another job
New bookings arrive while the team is coordinating live vehicles.
Callers want an ETA now
Promising a specific driver or exact arrival without live data creates complaints.
After-hours booking interest
Evening enquiries still need a tidy capture even when a vehicle cannot be confirmed yet.
Details CallAid can capture
- Pickup and drop-off areas
- Preferred timing and special requirements
- Caller contact details
- Whether the request needs an urgent callback
How it works
Three steps from missed call to next action
01
Configure coverage and hours
Set the areas and services you accept, and when a human must take over.
02
Capture, do not invent
Collect route and timing details without inventing fares, ETAs, or driver names.
03
Book or callback
Prefer a booking or team callback over promising a specific vehicle unless your data allows it.
Why teams keep it
Fewer lost bookings
Missed rings become structured trip or delivery requests.
Safer promises
No invented fares or ETAs — callers get a clear next step instead.
Despatch-ready notes
Pickup, drop-off, and timing land in one place for the team.
Where human judgement still matters
Supports booking and callback intake. Road safety emergencies belong with 999. Exact fares, ETAs, and driver assignment stay with despatch or live systems.
Learn
Guides worth reading next
Frequently asked questions
- Can CallAid quote a fare?
- Only when fare rules are configured in your business data. Otherwise it collects details and offers a callback.
- Does it assign a driver?
- No. It captures the request for your despatch process unless you connect a live booking system.
- Can we keep our existing number?
- Yes. Forward missed calls from the number customers already dial.
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See how CallAid handles your calls
Start with your existing number. No payment is taken during the 7-day trial.